Cancellation & Refund Policy
At Vitamin K we believe in helping our customers as far as possible, for any query please write in to us at firstname.lastname@example.org or call 9930001716 / 9167650422 and we will try and serve you the best we can.
How do I cancel an order on vitaminkfashion.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
- There will be no cancellations once the order is shipped.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. You are required to call customer care at 9930001716 / 9167650422 and email a photograph of the product to email@example.com within 24 hours of receiving the shipment.
Refunds will be made within 15 working days from the date of cancellation of the order.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9930001716 / 9167650422 and email us a photograph of the damaged parcel at firstname.lastname@example.org mentioning your Order ID within 24 hours. We will personally ensure that a brand new replacement (if available) is issued to you with no additional cost. If the same piece is not available, you can select any other product in the same price range within 30 days from the date of cancellation. Please make sure that the original product tag and packing is intact when you send us the product back.
*Please note: There will be no refund or exchange on sale items.